Caring for Culture
If you believe the greatest asset you have in your business is your team, then the good news is that you are well on the way to providing the catalyst for change.
Caring for your culture will empower your team, and provide a change within your organisation which will provide far-reaching benefits to your client relationships, your team morale and even your bottom line.
Consider this, who in your business has the most contact with your clients? If your cleaners are your frontline staff, then have you trained them in how to respond to client questions? Have you trained them in more than just the basic cleaning skills? If you are striving to build a better brand, then the best place for you to start is the train your team. They are the touch-points for your business; they are representing your business and can damage or enhance your brand depending on how they interact with your clients.
Before you can start the process of changing your culture, you’ll need to understand why you need to change and how the change can take place. With a long and proven track record, this is where we can help.
Why is culture important?
Imagine coming to work each day feeling unappreciated, feeling like you’re wasting your life doing a job you can’t stand. Imagine if your boss didn’t seem to like you, he/she never really asked your opinion on anything and when you do add some advice it gets shot down.
It is no surprise businesses who have this kind of culture also have a very high turnover of staff. The cleaning industry in particular is seen to be an industry with largely unskilled workerswhere anyone given a small amount of training can work. It becomes a Catch 22; the management don’t want to put much time into their staff because they won’t stick around, and the staff don’t stick around because they don’t enjoy the job, the work or who they work for.
Now switch this all around; your staff love coming to work, they feel appreciated, their opinion is listened to, they are included in the planning of the business and they are appreciated by your clients. Does this sound like a fantasy? Well it shouldn’t because it is achievable; you just need to be shown how.
Like what you read?
Sanitaire Bio-Products and its management team has a range of unique and complimentary skills that are specifically targeted towards the cleaning and services industry. They come alongside their clients, already knowing much of the challenges they face on an ongoing basis, and are able to articulate the frustrations that are limiting their growth potential. Why wouldn’t you access this level of support?
Culture Values as perceived by your staff/team
Businesses with great cultures consistently rate highly with the following values. How do you think your business stacks up?
Your work/life balance; it’s never easy to find the balance, but we’ll help you make both work.
You want a career; what opportunities can they explore with your company?
You have a desire to get better and want to make a difference; we champion involvement and encourage people who are having a go.
We’re all different and we’re not just talking about your nationality; we welcome the whole you; personality and all.
You have an opinion and can see how to make things better; then step up, we want to hear your thoughts.
This is our plan and you’re not only a part of it but are an integral component to its success.
Creating a strong company culture isn’t just good business. It’s the right thing to do, and it makes your company better for all stakeholders – employees, management, and customers
Julia Hartz – Founder of Eventbrite
Would you work at a business where you:
- are not appreciated, excluded from discussions because you’re not part of the team?
- don’t receive ongoing training leaving you ill-equipped which means you don’t enjoy your work and leads to an uncertain future?
- find your suggestions are ignored and you are paid poorly?
What about a business where you:
- are appreciated
- are included in discussions
- did feel like you’re part of a team
- did receive ongoing training
- did see a clear career future
- did like the work and responsibility
- were heard and suggestions listened to
- were paid appropriately
- felt equipped and able to do the job well